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IT Service Delivery Director

2 months ago

Horsham, West Sussex, United Kingdom DTG Global Full time

We are seeking a seasoned IT professional to lead the IT Service Delivery function at DTG Global, a leading global business services company. This is a unique opportunity to make a significant impact on the service delivery of our IT function.

As the Head of IT Service Delivery, you will be instrumental in refining processes and overseeing the implementation of new systems. Your experience with both in-house IT teams and managing relationships with outsourced Managed Service Providers (MSPs) will be crucial to your success.

**Key Responsibilities:**

  • **Transition Expertise:** You will have experience managing IT service transitions, with a focus on delivering seamless change.
  • **Service Delivery:** You will manage and oversee the day-to-day IT service delivery for the business, ensuring smooth coordination between internal teams and 3rd party suppliers.
  • **Service Levels & Performance:** You will ensure that IT services are delivered effectively and that service level agreements (SLAs) are consistently met or exceeded.
  • **Integration & Improvement:** You will lead the integration of IT services and develop service improvement plans to enhance overall performance.
  • **Performance Monitoring:** You will regularly monitor and report on service performance metrics, identifying areas for continuous improvement.
  • **Team Development:** You will play a key role in the development and upskilling of internal team members, fostering a culture of excellence.

This is a fantastic opportunity to join a global business services company at a pivotal moment in its growth, where your expertise will directly contribute to the business's future success.