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Commercial and Sales Director

1 month ago

Horsham, West Sussex, United Kingdom Service Care Solutions Ltd Full time

Service Care Solutions Ltd is seeking a highly skilled and experienced professional to fill a key role in our team. The successful candidate will be responsible for managing the commercial waste teams, ensuring effective resource deployment and maintaining a high level of customer service.

Purpose of the Role

The purpose of this role is to develop and implement a range of commercial services, including commercial waste and recycling, and to identify new revenue generation opportunities. The role holder will be accountable for leading the development of new business initiatives and for ensuring the successful implementation of new services.

Key Responsibilities
  • Develop and implement commercial waste and recycling services to ensure optimal resource utilization and customer satisfaction.
  • Lead the development of new business initiatives, including the creation of new revenue streams.
  • Manage the commercial waste team, ensuring effective resource deployment and high levels of customer service.
  • Liaise with the Waste and Recycling operational team to ensure services are delivered efficiently.
  • Develop and promote the Commercial Waste brand, highlighting the services offered.
  • Ensure contract generation is in line with agreed targets, from initial customer contact to sales conversion.
  • Manage the overall account for new business, ensuring all elements of individual contracts are running smoothly.
  • Ensure a high level of customer service, based on transparent relationship management.
  • Conduct performance management procedures for the office team, including recruitment, appraisals, attendance management, and disciplinary actions.
  • Manage complaints, client letters, and MP enquiries regarding income-generating services.
  • Develop and maintain strong communication skills to interact with a wide range of customers and stakeholders.

This is a temporary role, covering a 7-month period, working Monday to Friday, 37 hours per week.