Workplace Experience Manager
2 weeks ago
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management services. We are recruiting a Community Manager to join the team, located in a state-of-the-art facility. The individual will be the driving force in championing workplace experience, helping to make the site a true destination for our clients and their colleagues.
Key Responsibilities:- Liaise with Facilities Management Teams and Client contacts to drive the workplace experience strategy.
- Manage/oversee the front of house team (including Reception) to ensure exceptional customer service is always delivered.
- Manage and coordinate the creation of initiatives, working with onsite teams to promote and create a forward planner of activities.
- Coordinate all client events activities on site, ensuring a seamless end-to-end delivery.
- Oversee all meeting and room bookings onsite, ensuring a first-class experience for colleagues onsite.
- Support the delivery of the One Team ethos.
- Liaise with other aspects of the CBRE Facilities Management Team (e.g., housekeeping and catering) to further enhance the workplace experience onsite.
- Develop and nurture business relationships with all client contacts across the site to gain insights into anticipated future requirements and work these into the service delivery strategy.
- Support the CBRE Facilities Management Team and Client with delivering individual building or site-wide projects and initiatives.
- Support the Facilities Manager and Assistant Facilities Manager in driving consistently high standards of workplace experience across the site.
- Deliver value to our customers by providing top-quality consultancy and acting as a trusted advisor.
- Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams.
- Previous experience of Building Services in a Corporate or hospitality environment.
- Previous experience in organizing, managing events and large meetings.
- Fluent and comfortable in the use of technology, including MS Office, and other applications.
- Track record of building positive relationships and delivering exceptional customer service.
- Always set high standards for themselves and others.
- Can inspire others and support new ideas and initiatives.
- Can adapt to changing demands and deadlines.
- Takes pride in the service delivered to our customers and our customers' customers.
- Ability to analyze data, identify trends, and convey results, deploying an action plan in a clear, concise, and confident manner.
- Excellent spoken and written communication skills and the ability to communicate in an effective manner.
- Ability to think strategically and independently.
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Facilities Experience Coordinator
3 weeks ago
Dorking, Surrey, United Kingdom CBRE Full timeAbout the Role:CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Community Manager to join the team. The individual will be the driving force in championing workplace experience - helping make the site a true destination for our client and its colleagues.Key...
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Facilities Experience Coordinator
2 weeks ago
Dorking, Surrey, United Kingdom CBRE Full timeAbout the Role:CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Community Manager to join the team. The individual will be the driving force in championing workplace experience - helping make the site a true destination for our client and its colleagues.Key...
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Senior Visitor Experience Manager
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Senior Visitor Experience Manager
2 weeks ago
Dorking, Surrey, United Kingdom NATIONAL TRUST Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Visitor Experience Manager to lead our Visitor Experience team at Box Hill. As a key member of our team, you will be responsible for delivering exceptional visitor experiences and ensuring that our visitors have a memorable and enjoyable time at our iconic location.Key ResponsibilitiesLead...
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Senior Visitor Experience Manager
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Dorking, Surrey, United Kingdom National Trust Full timeAbout the RoleWe're seeking a highly skilled and experienced professional to lead our Visitor Experience team at Box Hill, a spectacular location in the Surrey Hills. As Senior Visitor Experience Manager, you will be responsible for delivering exceptional service to our diverse audience, inspiring them to explore the wonderful hills and woodlands on...
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Senior Visitor Experience Manager
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Dorking, Surrey, United Kingdom National Trust Full timeAbout the RoleWe're seeking a highly skilled and experienced professional to lead our Visitor Experience team at Box Hill, a spectacular location in the Surrey Hills. As Senior Visitor Experience Manager, you will be responsible for delivering exceptional service to our diverse audience, inspiring them to explore the wonderful hills and woodlands on...
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Senior Visitor Experience Manager
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Outdoor Experience Coordinator
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Visitor Experience Team Lead
3 weeks ago
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Dorking, Surrey, United Kingdom National Trust Full timeAbout the RoleWe're seeking a highly skilled and motivated individual to lead our visitor-facing team at Box Hill, one of the busiest countryside destinations in the country. As a Senior Visitor Experience Officer, you'll be responsible for delivering exceptional service to our diverse audience, inspiring them to explore the wonderful hills and woodlands on...
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Senior Visitor Experience Officer
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Dorking, Surrey, United Kingdom National Trust Full timeAbout the RoleWe're seeking a highly skilled and motivated individual to lead our visitor-facing team at Box Hill, one of the busiest countryside destinations in the country. As a Senior Visitor Experience Officer, you'll be responsible for delivering exceptional service to our diverse audience, inspiring them to explore the wonderful hills and woodlands on...
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