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Outdoor Experience Coordinator

2 months ago

Dorking, Surrey, United Kingdom National Trust Full time

About the Role

We're seeking a highly skilled and motivated individual to lead our visitor-facing team at one of the busiest countryside destinations in the country. As a Senior Visitor Experience Manager, you will be responsible for delivering exceptional service to our diverse audience, inspiring them to explore the wonderful hills and woodlands on offer.

Key Responsibilities

  • Lead the visitor-facing team to deliver the visitor operation, focusing on access and inspiring our audience to explore the countryside.
  • Line manage a team of Welcome & Service Assistants and support volunteers on site to deliver exceptional service.
  • Ensure our visitor operations remain compliant, well-presented, and well-staffed each day.
  • Create seasonal events and activities, and work on outdoor interpretation to advocate for nature.
  • Focus on growing support through fundraising and membership, engaging visitors with the work that we do, and inspiring them to support the National Trust.

Requirements

  • Experience of delivering inspirational engagement activities.
  • People skills, enabling good working relationships with those in your team and across the property.
  • Excellent organisational skills, and the ability to time manage projects successfully.
  • Strong interpersonal skills, able to deal with visitors in a variety of situations.
  • Flexible customer-focused approach with experience in delivering high standards of customer service.
  • Experience of working with and supervising volunteers.
  • Understanding of how to identify and manage risks.

About Us

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's essential that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Benefits

  • Substantial pension scheme of up to 10% basic salary.
  • Free entry to National Trust places for you, a guest, and your children (under 18).
  • Rental deposit loan scheme.
  • Season ticket loan.
  • EV car lease scheme.
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible.
  • Employee assistance programme.
  • Free parking at most Trust places.