Customer Experience Team Member

3 weeks ago


Leeds, Leeds, United Kingdom Unite Students Full time

Customer Experience Team Member

At Unite Students, we're looking for a talented individual to join our team as a Customer Experience Team Member. As a key member of our front-of-house team, you'll be responsible for providing a warm and welcoming service to our students, ensuring they feel at home in our properties.

Key Responsibilities:

  • Providing a high level of customer service to students, responding to their queries and concerns in a timely and professional manner.
  • Conducting flat viewings and inspections, ensuring that our properties are presented in the best possible light.
  • Planning and running events for our students, promoting a sense of community and inclusivity.

What We're Looking For:

  • A caring and warm individual with a positive attitude, who is passionate about delivering exceptional customer service.
  • An excellent communicator, able to build strong relationships with students and colleagues alike.
  • Strong time management and organisational skills, with the ability to prioritise tasks and manage multiple projects simultaneously.

What We Offer:

  • A competitive salary and benefits package, including a discretionary annual bonus and a generous pension scheme.
  • 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
  • A range of benefits to support your health and wellbeing, including a Healthcare Cash Plan and an Employee Assistance Programme.

About Unite Students:

Unite Students is a FTSE 100 business and the UK's largest provider of purpose-built student accommodation. We're driven by our values of instinctive inclusion, people make Unite Students, and room for everyone.



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