Customer Experience Team Member
3 weeks ago
Customer Experience Team Member
At Unite Students, we're looking for a talented individual to join our team as a Customer Experience Team Member. As a key member of our front-of-house team, you'll be responsible for providing a warm and welcoming service to our students, ensuring they feel at home in our properties.
Key Responsibilities:
- Providing a high level of customer service to students, responding to their queries and concerns in a timely and professional manner.
- Conducting flat viewings and inspections, ensuring that our properties are presented in the best possible light.
- Planning and running events for our students, promoting a sense of community and inclusivity.
What We're Looking For:
- A caring and warm individual with a positive attitude, who is passionate about delivering exceptional customer service.
- An excellent communicator, able to build strong relationships with students and colleagues alike.
- Strong time management and organisational skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
What We Offer:
- A competitive salary and benefits package, including a discretionary annual bonus and a generous pension scheme.
- 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
- A range of benefits to support your health and wellbeing, including a Healthcare Cash Plan and an Employee Assistance Programme.
About Unite Students:
Unite Students is a FTSE 100 business and the UK's largest provider of purpose-built student accommodation. We're driven by our values of instinctive inclusion, people make Unite Students, and room for everyone.
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