Member Experience Coordinator

3 weeks ago


Leeds, Leeds, United Kingdom Bannatyne Full time
{"title": "Member Xperience Manager", "description": "About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Xperience Manager. As a key member of our club team, you will be responsible for delivering exceptional service to our members and guests, ensuring a positive and welcoming experience at all times.

Key responsibilities include:

  • Representing the Bannatyne brand ethos and providing a high level of customer service to members and guests.
  • Managing membership databases and ensuring accurate and up-to-date information.
  • Developing and implementing retention strategies to maximize member engagement and loyalty.
  • Collaborating with the General Manager to achieve business objectives and improve overall club performance.
  • Providing training and support to other club team members to ensure they are competent in club tours and other key areas.

As a Member Xperience Manager, you will have the opportunity to work closely with our members and guests, building relationships and delivering exceptional service. If you are passionate about delivering a world-class customer experience and have a strong desire to succeed in a fast-paced and dynamic environment, we would love to hear from you.

About the Company

Bannatyne is a leading wellness provider in the UK, dedicated to delivering exceptional service and creating a positive and welcoming culture for our members and guests. We offer a range of benefits and rewards to our employees, including free membership to our premium health clubs, discounted products and services, and opportunities for career progression and advancement.

We are committed to investing in our people and providing a platform for them to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

", "benefits": "Benefits

We offer a range of benefits and rewards to our employees, including:

  • Free membership to our premium health clubs.
  • 50% discount in our cafe bar, including on-site Starbucks products.
  • 30% discount on Grenade products purchased in our cafe bar.
  • 30% discount on spa treatments and 20% discount on products.
  • Up to 50% discounted overnight stays at any of the Bannatyne Hotels.
  • Access to our benefits hub, including high street and entertainment saving vouchers.
  • Refer a friend incentive scheme.
  • Employee Assistance Programme (Free 24hr personal support service).

We are committed to investing in our people and providing a platform for them to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

", "company": "Bannatyne"}

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