Member Experience Coordinator

3 weeks ago


Leeds, Leeds, United Kingdom Bannatyne Health Club Full time
About the Role

We are seeking a highly motivated and customer-focused Member Xperience Manager to join our team at Bannatyne Health Club in Leeds.

As a key member of our team, you will be responsible for delivering exceptional customer service, managing membership databases, and implementing retention strategies to maximize customer satisfaction and loyalty.

Key Responsibilities
  • Represent the Bannatyne brand ethos and provide exceptional customer service to existing and potential members
  • Manage membership databases and implement retention strategies to maximize customer satisfaction and loyalty
  • Develop and implement plans to convert leads into new members and increase net member movement
  • Assist with building relationships with members and guests, and provide a positive and welcoming experience
  • Work closely with the General Manager to develop and implement business strategies and initiatives
  • Manage and update membership databases, and train other members of the club team to be competent in club tours
  • Organize and attend member events, forums, and social events to promote the club and its services
About the Company

Bannatyne Health Club is a leading wellness provider in the UK, dedicated to delivering exceptional customer service and promoting a positive and welcoming culture.

We offer a range of benefits to our employees, including free membership to our premium health clubs, discounted products and services, and opportunities for career progression and advancement.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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