Member Experience Manager

4 weeks ago


Leeds, Leeds, United Kingdom Bannatyne Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Xperience Manager. As the first point of contact for existing and potential members, you will play a crucial role in delivering exceptional service and ensuring a positive experience for our customers.

Key Responsibilities
  • Represent the Bannatyne brand ethos and provide a warm welcome to members and guests
  • Manage net member movement and centrally based marketing plans to drive membership growth
  • Develop and implement retention strategies to maximize customer loyalty
  • Assist with building relationships with members and guests, and provide a high level of customer service
  • Utilize social media platforms to promote club activities and events
  • Support the General Manager with activities such as debt recovery and member engagement
About the Company

Bannatyne is a leading wellness provider in the UK, dedicated to delivering exceptional service and creating a positive, welcoming culture for our employees and customers. We offer a range of benefits, including free membership to our premium health clubs, discounted products and services, and opportunities for career progression.

What We Offer
  • Free membership to our premium health clubs
  • 50% discount in our cafe bar
  • 30% discount on Grenade products
  • 30% discount on spa treatments and 20% discount on products
  • Up to 50% discounted overnight stays at Bannatyne Hotels
  • Access to our benefits hub, including high street and entertainment saving vouchers
  • Refer a friend incentive scheme
  • Employee Assistance Programme (free 24hr personal support service)


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