Member Experience Manager
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Xperience Manager. As the first point of contact for existing and potential members, you will play a crucial role in delivering exceptional service and ensuring a positive experience for our customers.
Key Responsibilities- Represent the Bannatyne brand ethos and provide a warm welcome to members and guests
- Manage net member movement and centrally based marketing plans to drive membership growth
- Develop and implement retention strategies to maximize customer loyalty
- Assist with building relationships with members and guests, and provide a high level of customer service
- Utilize social media platforms to promote club activities and events
- Support the General Manager with activities such as debt recovery and member engagement
Bannatyne is a leading wellness provider in the UK, dedicated to delivering exceptional service and creating a positive, welcoming culture for our employees and customers. We offer a range of benefits, including free membership to our premium health clubs, discounted products and services, and opportunities for career progression.
What We Offer- Free membership to our premium health clubs
- 50% discount in our cafe bar
- 30% discount on Grenade products
- 30% discount on spa treatments and 20% discount on products
- Up to 50% discounted overnight stays at Bannatyne Hotels
- Access to our benefits hub, including high street and entertainment saving vouchers
- Refer a friend incentive scheme
- Employee Assistance Programme (free 24hr personal support service)
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Member Experience Manager
4 weeks ago
Leeds, Leeds, United Kingdom Bannatyne Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Member Experience Manager to join our team at Bannatyne. As a key member of our club team, you will be responsible for delivering exceptional customer service and ensuring that our members have an outstanding experience at our wellness club.Key ResponsibilitiesRepresent the Bannatyne brand...
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Member Experience Manager
4 weeks ago
Leeds, Leeds, United Kingdom Bannatyne Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Member Experience Manager to join our team at Bannatyne. As a key member of our club team, you will be responsible for delivering exceptional customer service and ensuring that our members have an outstanding experience at our wellness club.Key ResponsibilitiesRepresent the Bannatyne brand...
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Member Experience Manager
4 weeks ago
Leeds, Leeds, United Kingdom Bannatyne Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Xperience Manager. As a key member of our club team, you will be responsible for delivering exceptional customer service and ensuring that our members have an outstanding experience.Key ResponsibilitiesRepresent the Bannatyne brand ethos and provide a...
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Member Experience Manager
4 weeks ago
Leeds, Leeds, United Kingdom Bannatyne Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Xperience Manager. As a key member of our club team, you will be responsible for delivering exceptional customer service and ensuring that our members have an outstanding experience.Key ResponsibilitiesRepresent the Bannatyne brand ethos and provide a...
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Member Experience Manager
4 weeks ago
Leeds, Leeds, United Kingdom Bannatyne Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Manager. As a key member of our club team, you will be responsible for delivering exceptional customer service and ensuring that our members have an outstanding experience.Key ResponsibilitiesRepresent the Bannatyne brand ethos and provide...
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Member Experience Manager
4 weeks ago
Leeds, Leeds, United Kingdom Bannatyne Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Manager. As a key member of our club team, you will be responsible for delivering exceptional customer service and ensuring that our members have an outstanding experience.Key ResponsibilitiesRepresent the Bannatyne brand ethos and provide...
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Experience Manager
3 weeks ago
Leeds, Leeds, United Kingdom Bannatyne Full timeAbout the RoleAs a Member Xperience Manager at Bannatyne, you will be the first point of contact for existing and potential members, representing the Bannatyne brand ethos. Your primary responsibility will be to manage net member movement and centrally based marketing plans, converting leads into new members.Key ResponsibilitiesManage member and guest...
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Hospitality Operations Manager
4 weeks ago
Leeds, Leeds, United Kingdom Stadium Experience Full timeLead Hospitality Operations at Stadium ExperienceWe are seeking a seasoned hospitality professional to join our team as a Hospitality Operations Manager at Stadium Experience. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences across our venue.Main Responsibilities:Manage day-to-day hospitality...
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Hospitality Operations Manager
4 weeks ago
Leeds, Leeds, United Kingdom Stadium Experience Full timeLead Hospitality Operations at Stadium ExperienceWe are seeking a seasoned hospitality professional to join our team as a Hospitality Operations Manager at Stadium Experience. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences across our venue.Main Responsibilities:Manage day-to-day hospitality...
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Hospitality Operations Manager
4 weeks ago
Leeds, Leeds, United Kingdom Stadium Experience Full timeLead Hospitality Operations at Stadium ExperienceWe are seeking a seasoned hospitality professional to join our team as a Hospitality Operations Manager at Stadium Experience. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences across our venue.Main Responsibilities:Manage day-to-day hospitality...
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Hospitality Operations Manager
4 weeks ago
Leeds, Leeds, United Kingdom Stadium Experience Full timeLead Hospitality Operations at Stadium ExperienceWe are seeking a seasoned hospitality professional to join our team as a Hospitality Operations Manager at Stadium Experience. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences across our venue.Main Responsibilities:Manage day-to-day hospitality...
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Member Experience Coordinator
3 weeks ago
Leeds, Leeds, United Kingdom Bannatyne Health Club Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Member Xperience Manager to join our team at Bannatyne Health Club in Leeds.As a key member of our team, you will be responsible for delivering exceptional customer service, managing membership databases, and implementing retention strategies to maximize customer satisfaction and...
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Member Experience Coordinator
3 weeks ago
Leeds, Leeds, United Kingdom Bannatyne Health Club Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Member Xperience Manager to join our team at Bannatyne Health Club in Leeds.As a key member of our team, you will be responsible for delivering exceptional customer service, managing membership databases, and implementing retention strategies to maximize customer satisfaction and...
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Member Experience Coordinator
3 weeks ago
Leeds, Leeds, United Kingdom Bannatyne Full time{"title": "Member Xperience Manager", "description": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Xperience Manager. As a key member of our club team, you will be responsible for delivering exceptional service to our members and guests, ensuring a positive and welcoming experience at all...
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Member Experience Coordinator
3 weeks ago
Leeds, Leeds, United Kingdom Bannatyne Full time{"title": "Member Xperience Manager", "description": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Xperience Manager. As a key member of our club team, you will be responsible for delivering exceptional service to our members and guests, ensuring a positive and welcoming experience at all...
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Customer Experience Team Member
3 weeks ago
Leeds, Leeds, United Kingdom Unite Students Full timeCustomer Experience Team MemberAt Unite Students, we're looking for a talented individual to join our team as a Customer Experience Team Member. As a key member of our front-of-house team, you'll be responsible for providing a warm and welcoming service to our students, ensuring they feel at home in our properties.Key Responsibilities:Providing a high level...
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Customer Experience Team Member
4 weeks ago
Leeds, Leeds, United Kingdom Unite Students Full timeAbout the RoleWe are seeking a caring and warm individual to join our Customer Experience Team as a Customer Experience Team Member. As a key member of our team, you will provide a welcoming front of house reception service, conduct flat viewings and inspections, and plan and run events for our students.Key ResponsibilitiesProvide exceptional customer...
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Customer Experience Team Member
4 weeks ago
Leeds, Leeds, United Kingdom Unite Students Full timeAbout the RoleWe are seeking a caring and warm individual to join our Customer Experience Team as a Customer Experience Team Member. As a key member of our team, you will provide a welcoming front of house reception service, conduct flat viewings and inspections, and plan and run events for our students.Key ResponsibilitiesProvide exceptional customer...
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Customer Experience Team Member
3 weeks ago
Leeds, Leeds, United Kingdom Unite Students Full timeCustomer Experience Team Member Role OverviewWe are seeking a Customer Experience Team Member to join our team at Unite Students. As a Customer Experience Team Member, you will be responsible for providing a welcoming front of house reception service, conducting flat viewings, inspections, and leading sales conversations, and planning and running events for...
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Customer Experience Team Member
2 weeks ago
Leeds, Leeds, United Kingdom Unite Students Full timeAbout the RoleWe are seeking a Customer Experience Team Member to join our team at Unite Students. As a key member of our front of house team, you will be responsible for providing a welcoming and supportive service to our students.Key ResponsibilitiesProviding a welcoming front of house reception serviceConducting flat viewings and leading sales...