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Emergency Response Coordinator

2 months ago

Chelmsford, Essex, United Kingdom Gi Group Full time

{"h1": "Emergency Call Handler Role at Gi Group", "p": "We are seeking a skilled Emergency Call Handler to join our team at Gi Group. As a key member of our Public Sector client's team, you will be responsible for providing exceptional customer service and responding to emergency calls in a timely and accurate manner.", "ul": [{"li": "Respond to incoming telephone calls and prioritize emergency calls over non-emergency calls"}, {"li": "Use Computer Aided Dispatch and clinical triage software to ensure timely and accurate answering and recording of requests for emergency resources"}, {"li": "Provide advice to callers as directed by clinical triage protocols and procedures"}], "h2": "Key Requirements", "ul": [{"li": "Good keyboard skills with the ability to use Windows based systems"}, {"li": "Excellent listening skills and effective verbal and written communication skills"}, {"li": "Ability to remain calm under pressure and prioritize tasks simultaneously"}, {"li": "Empathy and compassion, with the ability to handle traumatic, emotional and distressing situations"}], "p": "If you are a motivated and empathetic individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please note that a Enhanced DBS Check will be required for this role.", "h3": "Contact Information", "p": "For more information, please contact Tiegan Clark at Gi Group."}