Customer Service Representative
19 hours ago
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, handling complaints and problem-solving, and providing support with insurance claims and renewals.
Key Responsibilities:
- Provide a high level of customer service through effective communication and problem-solving
- Handle complaints and resolve issues in a timely and professional manner
- Liaise with insurance providers to ensure seamless claims processing
- Manage claims and renewals, ensuring accurate and efficient processing
- Perform general administration tasks to support the team
- Address customer queries over the phone, providing clear and concise information
Required Skills and Attributes:
- Excellent communication skills, both verbal and written
- Positive and enthusiastic attitude, with a strong customer service ethos
- Hardworking, dedicated, and motivated to deliver exceptional service
- Confidence on the telephone, with the ability to handle customer queries and complaints
- Proficiency in Microsoft Word and Excel, with the ability to learn new systems quickly
About Us:
We are a leading recruitment agency, dedicated to providing exceptional service to our clients and candidates. We are passionate about delivering top-notch customer service and are committed to building long-term relationships with our clients and candidates.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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