Customer Service Representative

4 days ago

SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

About the Role:

We are seeking a highly ambitious and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide outstanding customer service across multiple channels, including telephone, social media, webchat, and email.
  • Act as a brand ambassador, promoting our brand values and ensuring a consistent customer experience.
  • Work collaboratively with the team to resolve customer queries and issues.
  • Develop and maintain a deep understanding of our products and services, ensuring accurate and informed responses to customer inquiries.
  • Stay up-to-date with industry trends and developments, applying this knowledge to improve customer service and experience.

Requirements:

  • Fluent in Dutch, with a strong understanding of the language and culture.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, with a track record of delivering exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Strong problem-solving skills, with the ability to think critically and resolve complex customer issues.

What We Offer:

As a Customer Service Advisor at Ventrica, you will have the opportunity to work with a talented team of professionals, delivering exceptional customer service and driving business growth. We offer a competitive salary and benefits package, as well as opportunities for career development and advancement.

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