Customer Service Representative

1 day ago

SouthendonSea, Southend-on-Sea, United Kingdom Reed Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Adviser. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.

Key Responsibilities
  • Provide a high level of customer service through various communication channels, including phone, email, and face-to-face interactions.
  • Handle customer complaints and issues in a professional and timely manner, ensuring that all concerns are addressed and resolved to the customer's satisfaction.
  • Liaise with insurance providers to resolve claims and renewals, ensuring that all necessary documentation is completed accurately and efficiently.
  • Manage general administration tasks, including data entry, filing, and record-keeping.
  • Address customer queries and concerns over the phone, providing clear and concise information to resolve issues.
Requirements and Attributes
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and concise manner.
  • A positive and enthusiastic attitude, with a strong commitment to delivering exceptional customer service.
  • Hardworking, dedicated, and motivated to deliver results in a fast-paced environment.
  • Confidence on the telephone, with the ability to handle customer queries and concerns in a professional and courteous manner.
  • Proficiency in Microsoft Word and Excel, with the ability to use these tools to manage data and complete administrative tasks.
  • A strong customer service ethos, with a commitment to delivering exceptional service to our customers.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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