Senior Customer Support Representative

4 hours ago


Telford, Telford and Wrekin, United Kingdom IPA Supplies Full time
About the Role:

We are seeking a highly motivated and experienced Customer Service Executive to join our team at IPA Supplies. As a key member of our customer-facing department, you will play a vital role in driving sales growth and delivering exceptional customer service.

Job Summary:

  • Take ownership of client orders across various supply areas
  • Update client record files on the CRM system
  • Provide exceptional customer service via telephone

Responsibilities and Expectations:

  • Taking client orders accurately and efficiently
  • Ensuring clients receive the best possible service
  • Utilizing your experience in a Customer Care setting to drive sales growth

Working Conditions:

  • Monday to Friday, 9:30am to 5pm (semi-flexible)
  • 23 days annual leave
  • Opportunities for career development

Requirements:

  • Determinant and tenacious individual with strong communication skills
  • Experience in a Customer Care setting
  • Driving license required
  • Availability to work Monday to Friday with some flexibility on start time

Estimated Salary: £28,000 - £38,000 per annum (dependent on experience)



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