Customer Experience Technician

4 days ago


Bournemouth, Bournemouth, United Kingdom Medstrom Full time

Maintaining high service standards is crucial in this role as a Customer Experience Technician at Medstrom. You'll play a vital part in delivering exceptional customer experiences, by working closely with them to identify and resolve any issues promptly.

About the Role

You will be responsible for making home visits to our customers, providing technical support and resolving any issues they may have. Your strong communication skills will enable you to build rapport with customers, understanding their needs and providing solutions that meet those needs.

Key Responsibilities
  1. To provide excellent customer service, responding to customer inquiries and resolving any issues in a timely manner.
  2. To conduct regular checks on our equipment and vehicles, ensuring they are in good working order.
Salary and Benefits

This role comes with an annual salary of £37,500, which includes a generous bonus structure and a comprehensive benefits package.

Our Company Culture

We're a dynamic and forward-thinking company that's always looking for ways to improve. Our employees are encouraged to share their ideas and contribute to our continued growth and success.



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