Business Development Administrator

7 days ago


Truro, Cornwall, United Kingdom Tregothnan Full time

We are seeking an experienced administrator to join our small team at Tregothnan Estate, a private family home with a world-renowned botanical garden and woodland. The successful candidate will be responsible for managing customer orders, providing exceptional customer service, and supporting the sales team in a fast-paced environment.

About the Role
  • Accurately enter customer orders into the system, ensuring order details are correct and that processing is prompt.
  • Serve as the main point of contact for customer service queries and complaints, handling each query with professionalism and efficiency while escalating complex issues as needed.
  • Develop a thorough understanding of Tregothnans products, services, and systems, providing informed support and solutions to customer enquiries.
  • Track and resolve courier-related queries, liaising with delivery partners to keep customers updated on delivery statuses and address any delivery issues promptly.
  • Deal with return customer parcels and resolve as required.
Duties and Responsibilities
  • Frontline Support - online & onsite:
    • Greet and assist customers in the on-site shop, providing personalised recommendations, answering product questions, and handling payments.
    • Proactively upsell products, with a particular focus on Tregothnans speciality teas, and promote seasonal items and special offers.
    • Act as the primary person responsible for answering incoming phone calls, directing calls to the appropriate departments when necessary, and managing customer enquiries over the phone.
    • Welcome other visitors to the Woodyard such as suppliers, manage incoming parcels, and ensure a smooth process for deliveries and visitor check-ins.
  • Administrative Support for Sales Team:
    • Provide support to the sales team by completing administrative tasks such as client correspondence, completing forms (SALSA, new line, etc.), and fulfilling ad hoc requests from team members.
    • Assist with booking tours and handling associated payments, coordinating with the events or visitor services teams as needed.
    About You
    • You will need:
    • A good level of numeracy and literacy skills.
    • Administrative experience.
    • Sales experience within a telesales/office environment.
    • Front line customer service experience.
    • An excellent working knowledge of Microsoft Office and CRM systems.
    • Excellent written communication, presentation, interpersonal and customer service skills.
    • A highly organised, conscientious, with a high degree of attention to detail.
    • A confident and tenacious, with a positive, can-do attitude.
    • A flexible attitude to work to support other members of the team and willingness to change tasks as and when required.
    • The ability to work under pressure, with good time management skills.
    • The ability to work independently using own initiative as well as part of a team.
    • A professional and mature attitude, polite and good levels of personal presentation.
    • The ability to remain calm.
    • A full UK driving licence and own transport, as we are in a rural location with no access to public transport.
    • Previous production experience is preferable, but not essential.
    Benefits
    • 37.5 hours per week, Monday to Friday, 7.5 hours per day, with 30-minutes unpaid break, working either 8.00am-4.00pm or 9.00am-5.00pm, to meet business need.
    • A health care cash back plan.
    • A discount scheme with high street and online retailers.
    • Salary sacrifice homeware, tech and cycle to work schemes.

The estimated salary for this role is around £24,000pa. We offer a competitive package including health care cash back plan, discount scheme, and salary sacrifice homeware, tech and cycle to work schemes.


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