Customer Service Administrator Position with Sales Focus

4 days ago


Truro, Cornwall, United Kingdom Tregothnan Full time

Are you a motivated and detail-oriented individual looking for a challenging role in customer service? Do you have experience working in sales and administration, and are you proficient in using Microsoft Office and CRM systems?

About the Role

We are seeking an experienced administrator to join our small team as a Customer Service Administrator. This is an exciting opportunity to work in a fast-paced environment and learn about our diverse business.

In this role, you will be responsible for providing excellent customer service, managing orders, and supporting the sales team with administrative tasks. You will also work collaboratively with other departments to meet the demands of our growing family-run business.

Key Responsibilities:
  • Provide exceptional customer service through phone, email, and face-to-face interactions
  • Manage customer orders accurately and efficiently
  • Support the sales team with administrative tasks such as client correspondence and form completion
  • Work collaboratively with other departments to achieve business goals
About You

To succeed in this role, you will need:

  • Good level of numeracy and literacy skills
  • Administrative experience
  • Sales experience within a telesales/office environment
  • Front-line customer service experience
  • Excellent working knowledge of Microsoft Office and CRM systems
  • Excellent written communication, presentation, interpersonal, and customer service skills
What We Offer

We offer a competitive salary of £24,000 per annum, 37.5 hours per week, Monday to Friday, with 30 minutes unpaid break. You will also receive a health care cash back plan, discount scheme with high street and online retailers, and salary sacrifice homeware, tech, and cycle to work schemes.



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