Operational Support Grade: Secure and Safe Prisons Environment

1 month ago

London, Greater London, United Kingdom HM Prison & Probation Service Full time

About the Job

This is an exciting opportunity to join our team as an Operational Support Grade at HM Prison & Probation Service.

As a key member of our prison support team, you will play a vital role in ensuring the smooth operation of our prisons, maintaining a safe and secure environment for prisoners, staff, and visitors alike.

Your work will be varied and challenging, with opportunities to develop your skills and expertise in areas such as:

  • Gate duties: Ensuring the secure entry and exit of staff, visitors, vehicles, and carrying out searches of staff, prisoners, visitors, and vehicles.
  • Control room: Operating the prison radio system and monitoring CCTV, ensuring all suspicious activities are reported.
  • Visits: Welcoming visitors on their arrival and escorting them if needed.
  • Correspondence: Monitoring and logging mail coming into the prison and reporting any contraband items, preserving evidence where needed.
  • Night duties: Ensuring cell doors are locked and all prisoners are safely accounted for.
  • Reception: Photographing prisoners, processing prisoners' property and parcels coming into the prison, and exchanging clothing and property.
  • Prisoner supervision: Supervising prisoners, exchanging clothing and property, and helping prison officers escort prisoners around the prison.
  • Food delivery: Walking around the prison delivering and collecting food trollies, or sometimes using an electric tug vehicle.
  • Driving duties: Transporting prisoners and their escorts to their destination and collecting mail from the local sorting office.
  • Phone calls: Monitoring the prison's Personal Identification Number (PIN) phone system and maintaining the log of PIN phone requests from prisoners.

About You

We're looking for someone who is able to work well under pressure, has excellent communication skills, and is able to maintain confidentiality and discretion when dealing with sensitive information.

You don't need any qualifications to do this job, but you will need to have good judgment, common sense, responsibility, and teamwork.

The Role

As an Operational Support Grade, you will be responsible for:

  • Providing operational support to prison staff and management teams.
  • Maintaining accurate records and reports.
  • Ensuring compliance with prison policies and procedures.
  • Working effectively with colleagues to achieve shared goals.
  • Contributing to the development of new initiatives and projects.

Benefits

As a member of our team, you'll receive:

  • A competitive salary of £29,268 per annum, plus 20% unsocial hours working allowance.
  • Annual leave of 25 days on appointment, increasing to 30 days after 10 years' service.
  • 9 days bank, public, and privilege holidays.
  • Access to a paid Level 2 apprenticeship in customer service.
  • Eligibility for the Civil Service pension scheme.
  • Season ticket loans, retail discounts, and access to employee assistance programs.

What We Offer

At HM Prison & Probation Service, we offer a supportive and inclusive work environment, with opportunities for training and development. We're committed to diversity and inclusion, and welcome applications from candidates with diverse backgrounds and experiences.

How to Apply

To apply for this role, please submit your application form, along with any supporting documentation, by 4th October 2024. We recommend that you practice and prepare for the online test before applying, as this will help you to succeed in the assessment process.

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