Operational Support Grade Prison Support Specialist

1 month ago


London, Greater London, United Kingdom HM Prison & Probation Service Full time

About the Role

This is an exciting opportunity to join the HM Prison & Probation Service team as an Operational Support Grade Prison Support Specialist. In this role, you will be responsible for providing support to the prison team, ensuring the smooth operation of the prison, and maintaining the safety and security of staff and prisoners.

Key Responsibilities

  • Gate Duties
    • Ensuring the secure entry and exit of staff, visitors, vehicles.
    • Carrying out searches of staff, prisoners, visitors, and vehicles.
    • Walking around the prison site to escort vehicles and contractors.
    • Issuing and collecting staff keys and radios.
    • Walking around the prison site patrolling and searching perimeter fence areas.
  • Control Room
    • Operating the prison radio system.
    • Monitoring CCTV, ensuring all suspicious activities are reported.
  • Visits
    • Welcoming visitors on their arrival.
    • Escorting them if needed.
  • Correspondence
    • Monitoring and logging mail coming into the prison.
    • Reporting any contraband items, preserving evidence where needed.
  • Night Duties
    • Ensuring cell doors are locked and all prisoners are safely accounted for.
  • Reception
    • Photographing prisoners.
    • Processing prisoners' property and parcels coming into the prison.
  • Prisoner Supervision
    • Sometimes supervising prisoners.
    • Exchanging clothing and property.
    • Helping prison officers escort prisoners around the prison.
  • Food Delivery
    • Walking around the prison delivering and collecting food trollies, or sometimes using an electric tug vehicle.
  • Driving Duties
    • Transporting prisoners and their escorts to their destination.
    • Collecting mail from the local sorting office, which may involve lifting heavy sacks.
  • Phone Calls
    • Monitoring the prison's Personal Identification Number (PIN) phone system.
    • Maintaining the log of PIN phone requests from prisoners.
    • Completing relevant records.
  • Procedures and Protocol
    • Understanding and conforming to national and local policies, responding appropriately to incidents and emergencies.

What You'll Need

  • An ability to work varied shifts, including nights, evenings, and weekends.
  • A willingness to work in a fast-paced environment and adapt to changing situations.
  • Good communication and interpersonal skills.
  • Able to work as part of a team and maintain confidentiality.
  • Ability to work under pressure and make decisions in a timely manner.

What We Offer

  • A competitive salary and benefits package.
  • A comprehensive training program to support your development.
  • A chance to work in a dynamic and challenging environment.
  • A supportive team and opportunities for career progression.

How to Apply

Apply online by clicking the Apply Now button below. Please submit your application form, CV, and a supporting statement outlining your experience and qualifications.



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