Operational Support Grade

14 hours ago


London, Greater London, United Kingdom HM Prison & Probation Service Full time
Job Description

As an Operational Support Grade with HM Prison & Probation Service, you will play a vital role in ensuring the smooth operation of our prisons. Your responsibilities will include gate duties, control room operations, visits, correspondence, night duties, reception, prisoner supervision, and food delivery.

Key Responsibilities:

  • Ensure the secure entry and exit of staff, visitors, vehicles
  • Carry out searches of staff, prisoners, visitors, and vehicles
  • Operate the prison radio system and monitor CCTV
  • Welcoming visitors and escorting them as needed
  • Monitoring and logging mail coming into the prison
  • Ensuring cell doors are locked and all prisoners are safely accounted for
  • Photographing prisoners and processing their property and parcels
  • Supervising prisoners and exchanging clothing and property
  • Delivering and collecting food trollies and using an electric tug vehicle
  • Transporting prisoners and their escorts to their destination

Requirements:

  • Good judgment, common sense, responsibility, and teamwork are essential
  • No qualifications are required, but a full training and supportive team are provided
  • Able to work night shifts, evenings, weekends, and Bank/Public holidays on a rolling shift pattern

Benefits:

  • Annual leave: 25 days on appointment and increasing to 30 days after 10 years' service
  • 9 days bank, public, and privilege holidays
  • Access to a paid Level 2 apprenticeship in customer service
  • Access to the generous Civil Service pension scheme
  • Season ticket loans, retail discounts, an Employee Assistance Programme, and a Cycle to Work scheme

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