Operational Support Grade

4 weeks ago

London, Greater London, United Kingdom HM Prison & Probation Service Full time

Job Summary

As an Operational Support Grade at HMP Lowdham Grange, you will play a vital role in maintaining the smooth operation of the prison. Your duties will include gate duties, control room operations, visits, correspondence, night duties, reception, prisoner supervision, food delivery, and driving duties.

Key Responsibilities

  • Ensure the secure entry and exit of staff, visitors, and vehicles
  • Carry out searches of staff, prisoners, visitors, and vehicles
  • Operate the prison radio system and monitor CCTV
  • Welcoming visitors and escorting them if needed
  • Monitoring and logging mail coming into the prison
  • Reporting any contraband items and preserving evidence where needed
  • Ensuring cell doors are locked and all prisoners are safely accounted for
  • Photographing prisoners and processing their property and parcels
  • Supervising prisoners and exchanging clothing and property
  • Delivering and collecting food trollies and using an electric tug vehicle
  • Transporting prisoners and their escorts to their destination
  • Collecting mail from the local sorting office
  • Monitoring the prison's Personal Identification Number (PIN) phone system
  • Completing relevant records and understanding national and local policies

Requirements

  • No qualifications are required for this role
  • Good judgement, common sense, responsibility, and teamwork are essential

Benefits

  • Annual leave is 25 days on appointment and will increase to 30 days after 10 years' service
  • 9 days bank, public, and privilege holidays
  • Access to a paid Level 2 apprenticeship in customer service
  • Access to the generous Civil Service pension scheme
  • Season ticket loans, retail discounts, an Employee Assistance Programme, and a Cycle to Work scheme

Working Arrangements

You will work an average of 37 hours per week, including night shifts, evenings, weekends, and Bank/Public holidays on a rolling shift pattern. The frequency of night shifts will vary for each establishment and can be discussed at interview.

How to Apply

Click apply and fill in your personal details on our application form. You will then be invited to take a short online test, which will assess your natural strengths and behavioural preferences. If you pass the test, you will be invited for an interview.

Interview

The interview will be of a blended nature, consisting of behaviours and experience. It will provide the ideal opportunity to tell us more about yourself, your work history, or personal experiences, so we can get to know you better and assess how you will be suited to prison work.

Eligibility

All candidates are subject to security and identity checks prior to taking up post. All external candidates are subject to 6 months' probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS.

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