Operational Support Grade

4 weeks ago

London, Greater London, United Kingdom HM Prison & Probation Service Full time

Job Summary

As an Operational Support Grade, you will play a vital role in maintaining the smooth operation of HMP Lowdham Grange. Your duties will include ensuring the secure entry and exit of staff, visitors, and vehicles, as well as carrying out searches and patrolling the prison site.

Key Responsibilities

  • Gate duties: ensuring the secure entry and exit of staff, visitors, and vehicles
  • Carrying out searches of staff, prisoners, visitors, and vehicles
  • Walking around the prison site to escort vehicles and contractors
  • Issuing and collecting staff keys and radios
  • Walking around the prison site patrolling and searching perimeter fence areas
  • Control room: operating the prison radio system and monitoring CCTV
  • Visits: welcoming visitors on their arrival and escorting them if needed
  • Correspondence: monitoring and logging mail coming into the prison and reporting any contraband items
  • Night duties: ensuring cell doors are locked and all prisoners are safely accounted for
  • Reception: photographing prisoners and processing prisoners' property and parcels
  • Prisoner supervision: supervising prisoners and exchanging clothing and property
  • Food delivery: walking around the prison delivering and collecting food trollies
  • Driving duties: transporting prisoners and their escorts to their destination
  • Phone calls: monitoring the prison's Personal Identification Number (PIN) phone system and maintaining the log of PIN phone requests

Requirements

  • Good judgement and common sense
  • Responsibility and teamwork
  • No qualifications required

Benefits

  • Annual leave: 25 days on appointment and increasing to 30 days after 10 years' service
  • 9 days bank, public, and privilege holidays
  • Access to a paid Level 2 apprenticeship in customer service
  • Access to the generous Civil Service pension scheme
  • Season ticket loans, retail discounts, an Employee Assistance Programme, and a Cycle to Work scheme

Working Arrangements

You will work an average of 37 hours per week, including night shifts, evenings, weekends, and Bank/Public holidays on a rolling shift pattern. The frequency of night shifts will vary for each establishment and can be discussed at interview.

How to Apply

Stage 1: Tell us about yourself and take a short online test. If you pass the test, we'll invite you for an interview. The interview will be of a blended nature, consisting of behaviours and experience.

Eligibility

All candidates are subject to security and identity checks prior to taking up post. All external candidates are subject to 6 months' probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS.

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