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IT Support Specialist

2 months ago

Watford, Hertfordshire, United Kingdom Randstad Technologies Recruitment Full time
Job Title: IT Support Engineer

We are seeking a skilled IT Support Engineer to join our team at Randstad Technologies Recruitment. As a key member of our support team, you will be responsible for providing escalated support to end users, ensuring they can perform their tasks without disruption.

Key Responsibilities:
  • Perform analysis, diagnosis, and resolution of IT problems escalated from Service Desk for end users, and recommend and implement corrective solutions by way of structured change control mechanisms wherever needed
  • Accurately document instances of IT equipment or component failure, repair, installation, and removal. To continually develop and apply diagnostic utilities to aid in troubleshooting
  • Develop help sheets and FAQ lists and manage knowledge for end user and IT consumption
  • Evaluate documented resolutions and analyse trends for ways to prevent future problems
  • To learn about and alert Service Management Team to emerging trends in incidents and actively manage root causes
  • Test fixes to ensure the problem has been adequately resolved. Perform post-resolution follow ups to help requests
  • Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Ensure that the resolution of Incidents, Problems and Service Requests remain on target and act as required to rectify impediments to their resolution
  • Assist in software and hardware releases and roll-outs, including communication to the end users
  • Assist in developing long-term strategies and capacity planning for meeting future ICT hardware needs
  • Take ownership of Problem Management - chasing outcomes for Problems, log new Problems from trends in incidents, advise Service Desk of Problem for linked tickets
  • Support mobile application lifecycle - application assessment to provide escalated Intune troubleshootings for testing/validation
  • New starter/leavers management in Azure for FDIS Technical Skills
Requirements:
  • ITIL Foundation V4
  • Office 365 use
  • Microsoft Azure
  • Microsoft Intune
  • HP Hardware
Location:

Horsham or Watford (On-site)

Salary:

£35,000 - £40,000 per annum

Hours:

37.5 per week

MUST HAVE SC CLEARANCE