Care Coordinator

5 days ago

Ashford, United Kingdom Nurseplus UK Ltd Full time
Care Coordinator Role

We are seeking a highly organized and communicative Care Coordinator to join our team at Nurseplus UK Ltd. As a Care Coordinator, you will be the first point of contact for new and existing service users and care workers, handling initial enquiries and providing a safe delivery of service to clients.

About the Role
  • Key Responsibilities:
  • Be the primary point of contact for service users and care workers, providing exceptional customer service and support.
  • Effectively handle initial enquiries, ensuring a smooth and efficient onboarding process for new service users.
  • Rostering staff to ensure a safe and effective delivery of service to clients, taking into account their individual needs and requirements.
  • Liaise with other professionals involved in service users' care, ensuring seamless communication and collaboration.
  • Assist with recruiting new care workers to the team, providing support and guidance throughout the recruitment process.
  • Monitor care workers and carry out supervisions and appraisals, ensuring they are equipped to provide high-quality care.
  • Support the effective handling of safeguarding, incidents, and complaints, ensuring a safe and respectful environment for all.
  • Ensure the service is working within the expected standards, maintaining high levels of quality and compliance.
Requirements
  • A full UK driving license is essential for this role.
  • A good communicator with strong relationship-building skills, able to build trust and rapport with service users and care workers.
  • Flexible and able to cope with changing demands and priorities, working effectively in a fast-paced environment.
  • Well-organized with the ability to multitask, prioritizing tasks and managing time effectively.
  • A friendly, confident, and helpful telephone manner, providing exceptional customer service.
  • A strong focus on teamwork and the ability to work independently, taking initiative and ownership of tasks and responsibilities.
  • A positive, focused attitude, committed to delivering high-quality results and exceeding targets.
About Us

Nurseplus UK Ltd is a national company with a network of branches across the UK, committed to supporting our workforce to develop their skills and careers. We offer a competitive salary and profit share bonus scheme, a structured pathway for career development, and a range of benefits to support our employees' well-being and success.

Benefits
  • A competitive salary and profit share bonus scheme.
  • A structured pathway for career development, with opportunities for growth and progression.
  • A contributory pension scheme, ensuring a secure financial future.
  • A company healthcare scheme, providing access to a range of health and wellbeing services.
  • A company discounts scheme for high street retailers, offering exclusive discounts and savings.
  • Your birthday off, a well-deserved break to relax and recharge.
  • A cycle to work scheme, promoting a healthy and sustainable lifestyle.
  • Generous maternity and paternity benefits, supporting our employees' family life and well-being.

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