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Care Coordinator

2 months ago

Ashford, Kent, United Kingdom Nurse Plus Full time
About the Role

We are seeking a highly motivated and organized Care Coordinator to join our friendly and fast-paced homecare team. As a Care Coordinator, you will be the first point of contact for both new and existing service users and care workers, handling initial enquiries and providing support to ensure the delivery of high-quality care.

Key Responsibilities
  • Be the primary point of contact for service users and care workers, providing exceptional customer service and support.
  • Effectively handle initial enquiries, providing clear and concise information to prospective service users and their families.
  • Roster staff to ensure a safe and efficient delivery of care to clients, taking into account their individual needs and preferences.
  • Liaise with other professionals involved in service users' care, ensuring seamless communication and collaboration.
  • Assist with recruiting new care workers to the team, providing support and guidance throughout the recruitment process.
  • Monitor care workers, conducting regular supervisions and appraisals to ensure they are meeting the required standards.
  • Support the effective handling of safeguarding, incidents, and complaints, ensuring that all issues are addressed promptly and professionally.
  • Ensure that the service is working within the standards expected by the Care Quality Commission (CQC).
Requirements
  • A full UK driving license is essential for this role.
  • A good communicator with excellent interpersonal skills, able to build and maintain strong relationships with service users, care workers, and other professionals.
  • Flexible and able to cope with changing demands and priorities, remaining calm under pressure.
  • Well-organized with the ability to multitask, prioritizing tasks and managing time effectively.
  • A friendly, confident, and helpful telephone manner, with a strong focus on customer service.
  • A person with a strong focus on teamwork, able to work independently and apply initiative when necessary.
  • A positive, focused attitude, with a commitment to delivering high-quality care and exceeding targets.
About Us

Nurseplus is a national company with a network of branches across the UK. We are committed to supporting our workforce to ensure they have the right skills to do their job and enable them to develop themselves and their careers.