Nighttime Service Coordinator

2 days ago


Hythe, Kent, United Kingdom Mercure Hythe Imperial Hotel Full time

Nighttime Service Role

We are looking for an experienced Night Auditor/Duty Manager to join our team at the Mercure Hythe Imperial Hotel. As a key member of our Front Office Team, you will play a vital role in ensuring the hotel runs smoothly during nighttime hours.

About the Job

  • As a Night Auditor/Duty Manager, you will be responsible for conducting nightly audits, managing front desk operations, and handling guest complaints.
  • You will also serve as a Duty Manager on duty for the hotel, dealing with any issues that may arise, and implementing safety and security protocols.

Key Responsibilities

  • Oversee the smooth operational running of the hotel throughout the night.
  • Act as a Duty Manager on duty for the hotel and deal with and resolve any complaints, problems, disturbances, special requests, or any other enquiries.

Requirements

  • Minimum 1-year experience in a similar role within a similar sized hotel.
  • Experience of working in a 4* Hotel is preferred.

Salary and Benefits

  • A salary of £13.00 per hour.
  • A comprehensive benefits package, including company pension, discounted or free food, employee discount, and on-site parking.


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