Customer Service Operations Manager
2 days ago
We are seeking a skilled Customer Service Operations Manager to join our team. In this role, you will be responsible for managing and maintaining customer accounts, ensuring all information is accurate and compliant with regulatory standards.
You will support our customer service teams in delivering outstanding client service, handling customer inquiries, and providing timely, accurate responses. Collaboration is key in this role, and you will work closely with various departments to streamline operations and enhance service delivery.
This is an exciting opportunity to make a real difference in customers' lives while working for a leading financial institution. As a Customer Service Operations Manager, you will contribute to continuous improvement initiatives aimed at optimising processes and increasing customer satisfaction.
Responsibilities- Manage and maintain customer accounts, ensuring accuracy and compliance with regulatory standards.
- Support customer service teams in delivering outstanding client service and handling customer inquiries.
- Collaborate with various departments to streamline operations and enhance service delivery.
- Excellent communication and problem-solving skills.
- Ability to manage multiple tasks and priorities effectively.
- Familiarity with compliance processes and standard operating procedures.
- Experience in coordinating tasks and working collaboratively with support services.
We are committed to creating a values-led culture and building a workforce that reflects the diversity of our customers and communities. We believe in inclusivity and equality, and we welcome applications from under-represented groups.
We offer a wide-ranging benefits package, including a generous pension contribution, annual performance-related bonus, share schemes, and wellbeing initiatives. Our focus is on creating a workplace where all colleagues feel valued and empowered to make a real difference.
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