Customer Service Expert

5 days ago


Hythe, Kent, United Kingdom Lloyds Banking Group Full time

About Us


Lloyds Banking Group is a leading financial services organisation that aims to help Britain prosper. We are committed to making a positive impact on our customers, businesses, and communities.



Job Description


We are currently seeking an experienced Customer Service Expert to join our team. As a key member of our consumer lending and relationship customer service team, you will be responsible for managing and maintaining customer accounts, ensuring all information is accurate and compliant with regulatory standards.



Responsibilities



  • Manage and maintain customer accounts, ensuring accuracy and compliance with regulatory standards
  • Support customer service teams in delivering outstanding client service, handling customer queries, and providing timely responses
  • Work closely with various departments to streamline operations and enhance service delivery
  • Ensure all activities align with regulatory guidelines and internal policies
  • Contribute to continuous improvement initiatives aimed at optimising processes and increasing customer satisfaction


Requirements



  • Excellent communication skills, both written and verbal
  • Familiarity with compliance processes and standard operating procedures
  • Ability to manage non-standard or complex customer cases effectively
  • Experience in coordinating tasks and working collaboratively with support services
  • Strong problem-solving skills and attention to detail


Benefits



  • A competitive salary of £26,990 per annum
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits tailored to your lifestyle, such as discounted shopping
  • 22 days' holiday, plus bank holidays
  • A range of wellbeing initiatives and generous parental leave policies


Why Join Us?


We value diversity and inclusion and welcome applications from under-represented groups. We are committed to creating a values-led culture where all colleagues feel valued and supported.


We also offer flexible working arrangements and a range of benefits to support work-life balance. If you're passionate about delivering excellent customer service and want to make a difference, apply now



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