Operations Management Leader
17 hours ago
We are looking for a Senior Operations Manager with experience in customer service and operations team management. The successful candidate will be responsible for delivering key objectives and overseeing departmental performance.
This role involves managing mortgage administration, customer service teams, client relationships, and system/operational development. Key responsibilities include:
- Delivering SLA Objectives across multiple areas
- Oversight of recruitment quality and headcount
- Department succession planning
- Department Engagement plan delivery
- Performance data provision to Operations, Governance, and Board
- Complaint volume management and RCA
- QA and Outcome Testing oversight
- Internal audit and risk management actions delivery
- Client governance meetings chairing and working groups
- Departmental training matrix oversight
- Establishing internal control safeguards
- Project management expertise for change delivery
- Customer Connect representation as a Senior Manager
- Consumer Duty consideration and good customer outcomes
- New client onboarding
- System enhancements implementation for efficiencies and regulatory compliance
Key Benefits: Salary up to £70,000, hybrid working, private medical insurance, pension scheme, and more.
Job Description Highlights- Proven experience in customer-centric environments
- Leadership ability and team management skills
- Excellent analytical and organisational skills
- Able to work to tight deadlines and maintain high-quality standards
-
Facilities Operations Leader
3 weeks ago
London, Greater London, United Kingdom Pareto Facilities Management Full timeJob Summary: Facilities Operations LeaderWe are currently seeking a Facilities Operations Leader to join our team at Pareto Facilities Management. This is a challenging and rewarding role that will involve managing a portfolio of accounts, delivering service excellence in M&E and TFM operating models, and leading by example to exceed client expectations.The...
-
Facilities Operations Leader
16 hours ago
London, Greater London, United Kingdom The Management Recruitment Group (MRG) Full timeFacilities Operations Leader: Delivering ExcellenceThe Management Recruitment Group (MRG) is partnering with Indurent, a forward-thinking leader in the industrial and logistics real estate sector, to find an exceptional Facilities Operations Leader. With a commitment to sustainability, customer-centric service, and technological innovation, Indurent is...
-
Operational Leader
1 day ago
Metropolitan Borough of Solihull, United Kingdom Virgin Active Full time**About the Role**We are seeking an experienced Operational Leader to join our team at Virgin Active.The successful candidate will have significant experience in managing a customer-facing environment, with expertise in financial management and duty management shifts. They will be responsible for driving excellent standards in safety, leading by example and...
-
Residential Care Leader
1 week ago
London, Greater London, United Kingdom Leader Recruitment Group Full timeJob Title: Residential Care LeaderSalary: £60,000 per annumWe are seeking a dynamic and experienced Residential Care Leader to join our team at Leader Recruitment Group. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our residential care home and ensuring that our residents receive the highest standard...
-
Teaching Assistant Leader
2 days ago
London Borough of Hillingdon, United Kingdom Teach360 Full timeSupporting Students with SEN Needs:This Teaching Assistant Leader position offers an exciting opportunity to work with students who require additional support. Our Greenwich school provides an inclusive learning environment where every student has access to the best possible education. As a key member of the teaching team, you will contribute to shaping the...
-
Plant Operations Manager
2 weeks ago
London Borough of Hillingdon, United Kingdom Neos Recruitment Ltd Full timeWe are seeking a skilled Plant Operations Manager to lead our busy workshop in West London. As a Heavy Plant Engineer, you will oversee the daily operations of our facility, ensuring all health and safety regulations are met. Your key responsibilities include supervising a team of engineers and technicians, managing maintenance and repair of heavy plant...
-
Reception and Hospitality Operations Team Leader
6 months ago
London, United Kingdom Portico Corporate Reception Management Full time**Company Description** Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...
-
Excellence in Operations Leader
16 hours ago
London, Greater London, United Kingdom Reinvigoration, a leading operations transformation consultancy Full timeWe are seeking an experienced Excellence in Operations Leader to join our team at Reinvigoration, a leading operations transformation consultancy.In this role, you will be responsible for driving operational excellence through strategic partnerships and process optimization. You will work closely with our clients to understand their needs and develop...
-
Field Operations Manager
3 weeks ago
London Borough of Hillingdon, United Kingdom Templewood Recruitment Full timeJob Title: Field Operations ManagerAbout the Role:This is an exciting opportunity to join Templewood Recruitment as a Field Operations Manager. In this role, you will be responsible for supporting the Service Manager/Area Manager to ensure quality care to service users according to care plans and management direction. Your focus will be on effective...
-
Market Data Operations Leader
16 hours ago
London, Greater London, United Kingdom Orbis Investment Management Limited Full timeJob Description:As Market Data Operations Leader, you will be responsible for developing and implementing a comprehensive market data strategy that aligns with the company's goals. This will involve building strong relationships with internal stakeholders, evaluating different data sources and providers, and creating a unified market data operating...
-
Senior Childcare Leader
5 days ago
London Borough of Hillingdon, United Kingdom KiddyKare Full timeJob Title: Senior Childcare LeaderWe are seeking a highly skilled and experienced professional to join our team as a Room-based Deputy Pre-School Manager in the Hillingdon area.This role offers a competitive salary of up to £29,000 per annum, with potential occupancy bonuses paid termly. Additional benefits include:Star employee reward voucher scheme50%...
-
Operations Support Manager
1 day ago
London Borough of Hillingdon, United Kingdom Kevin Theobald Employment Agency Full timeKTEA is looking for a dedicated Site Operations Specialist to join our team at a location near Heathrow Airport.As a car driver, you will be required to travel to other branches located across the country with a company van provided for your convenience.Job Duties:You will be responsible for site maintenance and upkeep.Your duties will include coordinating...
-
Senior Operations Manager
2 weeks ago
London Borough of Hillingdon, United Kingdom Pepper Advantage Full timePepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Senior Operations Manager with proven experience in the oversight of operations teams, to join our team in Uxbridge.We are looking for a highly motivated professional with experience in managing residential mortgage and loan portfolios in a...
-
Senior Operations Manager
2 weeks ago
London Borough of Hillingdon, United Kingdom Pepper Advantage Full timePepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Senior Operations Manager with proven experience in the oversight of customer service and operations teams, to join our team in Uxbridge.We are looking for a highly motivated professional with experience in leading teams in a...
-
Regional HR Operations Leader
3 weeks ago
London, Greater London, United Kingdom Sedgwick Claims Management Services Ltd Full timeJob Title: Regional HR Operations LeaderThis role will oversee the delivery of CR Shared Services, ensuring efficiency, accuracy, and compliance with policies, regulations, and service level agreements (SLAs). The successful candidate will have a Bachelor's degree in Human Resources, Business Administration, or a related field, and A Master's degree or HR...
-
Operations Manager Leader
3 weeks ago
London, Greater London, United Kingdom Wolf & Badger Full timeAbout the RoleWe are seeking a highly skilled Operations Manager Leader to join our dynamic team at Wolf & Badger. As a key member of our operations department, you will play a crucial role in driving customer and brand satisfaction through effective daily operations, planning and scheduling, and process improvements.
-
Director of Education
3 weeks ago
London, Greater London, United Kingdom Leader Recruitment Group Full timeAt Leader Recruitment Group, we are thrilled to partner with a dynamic and forward-thinking group of SEMH (Social, Emotional, and Mental Health) independent schools to recruit an experienced Senior Leader for the role of Deputy Headteacher. School OverviewThe successful candidate will join a talented senior leadership team, setting a standard of excellence...
-
Senior Operations Leader for Strategic Growth
4 weeks ago
London, Greater London, United Kingdom Chiron Management Company Full timeUnlock Rapid Career AdvancementWe are seeking a talented Senior Operations Leader to drive strategic growth in our dynamic international IT fintech holding.A unique opportunity awaits you to work directly with our owner, offering practically unlimited growth prospects and the chance to transition between projects and companies.You will be part of a highly...
-
Night Reception Team Leader
7 months ago
London, United Kingdom Front of House Operations Full time**_Become a Londoner _** - Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals...
-
Strategic Risk Management Executive Leader
1 month ago
London, Greater London, United Kingdom Oaktree Capital Management Full timeAbout the Role:We are seeking an experienced Strategic Risk Management Executive Leader to join our Operational Risk Management team at Oaktree Capital Management. This senior leadership role will be responsible for leading the development and implementation of our global Operational Risk Management framework, with a focus on identifying, assessing, and...