Field Operations Manager

2 weeks ago


London Borough of Hillingdon, United Kingdom Templewood Recruitment Full time
Job Title: Field Operations Manager

About the Role:
This is an exciting opportunity to join Templewood Recruitment as a Field Operations Manager. In this role, you will be responsible for supporting the Service Manager/Area Manager to ensure quality care to service users according to care plans and management direction. Your focus will be on effective management of staff and service users, ensuring compliance with company policies and procedures.

Your Key Responsibilities:
• Managing Care Workers and ensuring the delivery of quality service and service user satisfaction.
• Ensuring the delivery of services as agreed in the service user support plans.
• Ensuring effective management of the team and resolving any issues promptly.
• Ensuring that staff adhere to company policies and procedures at all times.
• Monitoring the effectiveness of the care workers by conducting various spot checks, supervisions, and group meetings.
• Ensuring good relationships between staff and service users by acting as the liaison between care staff, office staff, and service users.
• Completing medication audits, ordering medication, and recording any changes to service user medication.
• Ensuring that staff rotas are updated and available, and when necessary, ensuring that changes are made.
• Attending and participating in service users' care and support needs.
• Ensuring that medication and observations forms are collected and submitted to the office timeously.
• Ensuring that the Service Manager/Area Manager are notified immediately of any incidents and where necessary, raise any safeguarding incidents.
• Conducting assessments of packages for new service users, quality assessments, and re-assessments.
• Conducting quality assurance checks through personal visits to service users, attending assessments, and reviews.
• Representing the company in meetings with local authorities and commissions.
• Collecting and collating data from the care workers to submit quarterly KPI information.

Requirements:
• QCF Level 2+
• Excellent time management and ability to prioritise
• Customer care focused
• Promotion of equal opportunities for service users & staff
• Valid driver's licence and use of own car

Benefits:
• Competitive salary (£35,000 - £40,000)
• 28 days annual leave (inclusive of bank holidays)
• Company pension scheme
• Full expensed company mobile phone for business use
• Company laptop
• Mileage paid for business use
• Car business insurance paid
• Free car parking


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