Mental Health Support Specialist

3 days ago


Borehamwood, Hertfordshire, United Kingdom Hertfordshire Mind Network Full time
Job Description

About Us

Hertfordshire Mind Network is a leading provider of mental health services in Hertfordshire, offering a range of support services to individuals and communities. We are committed to providing high-quality, person-centered care that promotes mental well-being and independence.

Job Overview

We are seeking a skilled and compassionate Mental Health Support Administrator to join our team. As a key member of our Wellbeing Centre team, you will be responsible for providing administrative support, answering queries, and ensuring a smooth service delivery to our clients.

Main Responsibilities

  • Initial Contact and Administration
    • Provide advice and information to clients via telephone, email, and in-person.
    • Complete and process referral forms, liaising with clients and colleagues.
    • Accurately record client information onto our database.
  • Emotional Support and Referrals
    • Offer emotional support to clients experiencing distress.
    • Ensure smooth referrals into our Daylight service for clients in crisis.
  • Wellbeing Centre Support
    • Support the smooth running of our Wellbeing Centre.
    • Undertake administrative duties, including mail distribution, office supplies, and email responses.
    • Maintain a tidy reception area and update leaflet displays.
  • Training and Development
    • Undertake training as required.
    • Maintain policies and procedures.

What We Offer

  • 25 days annual leave entitlement, rising to 29 days after 5 years.
  • An additional day of leave for your birthday.
  • Ongoing training and professional development.
  • An Employee Assistance Programme.
  • Eligibility for a blue light card.
  • Health cover after 6 months employment.

Equal Opportunities

We welcome applications from all suitably qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic, or social origin, colour, religion, belief, or sexual orientation.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters, actively recruiting staff with a lived experience of mental ill health.

We are delighted to have been accredited as a Living Wage Employer.



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