Mental Health Support Coordinator

7 days ago


Borehamwood, Hertfordshire, United Kingdom Herts Mind Network Full time
About the Role

We are seeking a skilled and compassionate Mental Health Support Administrator to join our team at Hertfordshire Mind Network. As a key member of our team, you will play a vital role in ensuring a smooth process for individuals contacting our organization from initial contact to service provision.

Key Responsibilities
  • Provide advice and information to callers via telephone, email, and in-person
  • Offer emotional support to individuals experiencing emotional distress and ensure smooth referrals into our crisis resolution service
  • Complete and process referral forms, liaising with service users and colleagues
  • Accurately record client information onto our database
  • Support the smooth running of our Wellbeing Centres
  • Undertake administrative duties, including mail distribution, office supplies, and responding to internal/external emails
  • Maintain the reception area and update leaflet displays with relevant information
  • Work in line with standardized administrative systems across our organization
What We Offer
  • Annual leave entitlement of 25 days per year pro rata, rising to a maximum of 29 days after 5 years of employment
  • An additional day of leave each year for your birthday following completion of the probation period
  • Ongoing training relevant to your role
  • An Employee Assistance Programme
  • Eligibility for a blue light card
  • Health cover after 6 months of employment
Equal Opportunities

We welcome applications from all suitably qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. We are committed to the Disability Confident and Mindful Employer charters and actively recruit staff with a lived experience of mental ill health.



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