Duty Manager Lead

4 weeks ago


Bristol, Bristol, United Kingdom SSP Full time
Job Title: Duty Manager Lead

As a Duty Manager Lead at SSP, you will be responsible for creating a clean and welcoming atmosphere that surpasses customer expectations. You will guide and support your colleagues, maintaining a safe working and dining environment, and be the go-to person for day-to-day queries.

Key Responsibilities:
  • Take charge of creating a clean and welcoming atmosphere that surpasses customer expectations.
  • Guide and support your colleagues, maintaining a safe working and dining environment.
  • Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence.
  • Focus on operational efficiency, staying informed about unit performance, and championing improvements.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
What We Offer:
  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply).
  • Free Meal and Parking while on shifts.
  • Continuous Growth: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career.
  • Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP and have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity, and Disability.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits. If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone.

We work with more than 500 brands, from our own creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

Join our dynamic team as a Duty Manager Lead by example in a fast-paced environment, driving excellence in customer service. We're seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfillment.

Feel like you could belong at SSP? Apply now and start the best part of your journey as Duty Manager Lead.


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