Duty Manager Lead
4 weeks ago
Unlock Your Potential as a Duty Manager with SSP Group
Are you a motivated leader with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and have a knack for driving excellence? We're seeking a talented Duty Manager to join our dynamic team at SSP Group.
About the Role
As a Duty Manager, you will be responsible for leading by example and fostering a culture of success within our team. You will work closely with our management team to drive sales growth, improve customer satisfaction, and maintain high standards of service quality.
Key Responsibilities
- Lead a team of customer-facing staff to deliver exceptional service and drive sales growth.
- Manage shift patterns and ensure adequate staffing levels to meet customer demand.
- Monitor and maintain high standards of service quality, cleanliness, and safety.
- Collaborate with colleagues to achieve business objectives and improve customer satisfaction.
- Handle customer complaints and resolve issues promptly and professionally.
What We Offer
As a Duty Manager with SSP Group, you will enjoy a range of benefits, including:
- Free meal and parking while on shifts.
- Free bus travel and discounted parking.
- Hourly based percentage of service charge or gratuity.
- Employee discounts on SSP brands and franchises across the UK.
- Continuous growth opportunities within our dynamic team.
Why Choose SSP Group?
We're a leading food and travel retailer with a passion for delivering exceptional customer experiences. Our team is dedicated to providing a warm and welcoming environment for our customers, and we're looking for talented individuals like you to join our journey.
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