Duty Manager Lead

4 weeks ago


Bristol, Bristol, United Kingdom SSP Group Full time

Unlock Your Potential as a Duty Manager with SSP Group

Are you a motivated leader with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and have a knack for driving excellence? We're seeking a talented Duty Manager to join our dynamic team at SSP Group.

About the Role

As a Duty Manager, you will be responsible for leading by example and fostering a culture of success within our team. You will work closely with our management team to drive sales growth, improve customer satisfaction, and maintain high standards of service quality.

Key Responsibilities

  • Lead a team of customer-facing staff to deliver exceptional service and drive sales growth.
  • Manage shift patterns and ensure adequate staffing levels to meet customer demand.
  • Monitor and maintain high standards of service quality, cleanliness, and safety.
  • Collaborate with colleagues to achieve business objectives and improve customer satisfaction.
  • Handle customer complaints and resolve issues promptly and professionally.

What We Offer

As a Duty Manager with SSP Group, you will enjoy a range of benefits, including:

  • Free meal and parking while on shifts.
  • Free bus travel and discounted parking.
  • Hourly based percentage of service charge or gratuity.
  • Employee discounts on SSP brands and franchises across the UK.
  • Continuous growth opportunities within our dynamic team.

Why Choose SSP Group?

We're a leading food and travel retailer with a passion for delivering exceptional customer experiences. Our team is dedicated to providing a warm and welcoming environment for our customers, and we're looking for talented individuals like you to join our journey.


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