Lead Technology Bar Support Specialist
4 days ago
Job Title: Lead Technology Bar Support Engineer
Job Summary:
We are seeking a highly skilled Lead Technology Bar Support Engineer to join our team at Certes. As a key member of our service team, you will be responsible for providing exceptional customer support and leading a team of technical experts at our client's site in London.
Key Responsibilities:
- Lead a team of technical support specialists providing customer-facing support at a tech bar in London
- Resolve technical issues and assist with 'how do I?' queries
- Hardware: Laptops, Desktops, Printers, Apple smartphones and iPads
- Technologies: Windows 10, iOS, Azure AD, InTune and M365 application suite
- Develop and administer training programs, and create help guides and other tech-related materials
Requirements:
- Technology specialist providing support services
- Subject matter expert providing knowledge and advice related to specific technological products or issues
- Good customer-facing skills, enjoys working as part of a team, and possesses good problem-solving skills
Working Conditions:
This role requires you to be onsite full-time in London (Mon-Fri); no remote working.
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