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Lead Technology Support Specialist
2 months ago
Contract, 6 months
Outside IR35
On-site
ActiveDV
Our client, a Central Government organization, is seeking a Lead Technology Support Specialist to join their Service team within an IT Platform. The successful candidate will be responsible for leading the Technology Support team, interacting directly with customers, and resolving technical issues and queries.
Key Responsibilities
- Lead the Technology Support team in resolving customer inquiries and issues.
- Develop and deliver training programs and technical materials to support team members.
- Act as a Subject Matter Expert (SME) for specific technical areas.
- Collaborate with the Service team to ensure seamless delivery of IT services.
Requirements
- Proven experience in leading technical teams and resolving complex technical issues.
- Excellent communication and interpersonal skills.
- Ability to develop and deliver training programs and technical materials.
- Strong technical knowledge and expertise in IT services.
What We Offer
- A challenging and rewarding role with a Central Government organization.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
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