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Lead Technology Bar Support Specialist

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Certes Full time

Job Title: Lead Tech Bar Support Engineer

Job Summary:

Certes is seeking a highly skilled Lead Technology Bar Engineer (DV Cleared) to join our team. As a key member of our service team, you will be responsible for leading the team that provides customer-facing support for end-user devices at our tech bar in London.

Key Responsibilities:

  • Lead the team dealing directly with customers at the Tech Bar in London
  • Resolve technical issues and assist with 'how do I?' queries
  • Hardware: Laptops, Desktops, Printers, Apple smartphones and iPads
  • Technologies: Windows 10, iOS, Azure AD, InTune and M365 application suite

Requirements:

  • Good customer-facing skills
  • Ability to work as part of a team
  • Good problem-solving skills with the ability to think on your feet
  • Subject matter expert providing knowledge and advice related to specific technological products or issues
  • Responsible for developing and administering training programs, and for creating help guides and other tech-related materials

Working Conditions:

Please note that this role requires you to be onsite full-time in London (Mon-Fri); no remote working.