Customer Service Representative

3 weeks ago


Brighton, Brighton and Hove, United Kingdom Sovos Compliance Full time
About Sovos Compliance

Sovos Compliance is a leading provider of tax compliance solutions, dedicated to helping businesses navigate the complexities of tax regulations. Our team is passionate about delivering exceptional service and support to our clients, ensuring they achieve success in their tax compliance journey.

Job Title: Compliance Services Representative

We are seeking a highly motivated and organized Compliance Services Representative to join our team. As a key member of our Compliance Services team, you will be responsible for supporting our clients throughout the registration process, ensuring timely and accurate registration of VAT and IPT numbers.

Key Responsibilities:
  • Collaborate with Sales and Customer Success teams to provide seamless transitions from Sales to Compliance
  • Work closely with Compliance to ensure clear and timely handovers of tax registration numbers
  • Liaise with colleagues, tax authorities, and agents to resolve queries related to client registrations
  • Proactively mitigate risks of registrations stalling
  • Support colleagues with internal queries and track individual country registration processes
  • Work with documentation specialists to maintain Country Registration Manuals and support document templates
Requirements:
  • 2+ years of administration experience, preferably in a customer-facing role
  • Confident writing emails for different recipients and confident calling customers to request updates, share information, and advise on delays or changes to the process
  • Ability to utilize technology to fulfill work requirements
What We Offer:
  • Temp opportunity with a chance to grow and develop your skills
  • 30 days of holidays
  • Health Insurance with Vitality
  • Dental insurance
  • Life Insurance
  • Progressive Wellness Program

Sovos Compliance is an equal opportunity employer committed to providing an environment that celebrates diversity and promotes equal employment opportunities for all applicants and employees. We do not discriminate based on race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.



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