Customer Service Specialist

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom & Security Systems Ltd Full time
Job Title: Customer Care Engineer

We are seeking a highly skilled and experienced Customer Care Engineer to join our team at & Security Systems Ltd. As a key member of our team, you will be responsible for the installation, commissioning, and servicing of fire detection and alarm systems, life safety systems, and security systems.

Key Responsibilities:
  • Install and commission fire detection and alarm systems, life safety systems, and security systems in accordance with current regulations and manufacturer's instructions.
  • Service and maintain existing systems to ensure they are functioning correctly and efficiently.
  • Liaise with customers to ensure their systems are meeting their needs and provide technical support as required.
  • Work closely with our works department to ensure best practice and cost-effective solutions are implemented.
  • Complete and return all company documentation and certification in a timely manner.
Requirements:
  • Sound knowledge of fire, life safety, and security control and field equipment.
  • Experience with Gent Vigilon products and manufacturer-trained for various fire, life safety, and security systems.
  • Comprehensive understanding of the causes and cures of fire alarm problems.
  • Full and detailed understanding of BS5839-1:2017.
  • Completed FIA or equivalent training units.
  • Basic Electrical Safety training (ECA).
Working Environment:

You will be working in a fast-paced environment with a focus on delivering high-quality services to our customers. You will be required to work independently and as part of a team to achieve our goals.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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