Knowledge Operations Manager

4 weeks ago

London, Greater London, United Kingdom Mourant Group Full time
About the Role

We are seeking an experienced Knowledge Operations Manager to join our Knowledge Management team. The successful candidate will be responsible for managing and leading a team of KM professionals, driving forward the development and adoption of our knowledge systems, and engaging with end users to understand knowledge needs.

Key Responsibilities:

  • Manage the Knowledge Management (KM) Operations team, ensuring all team members are appropriately trained to deliver excellent KM support and customer service.
  • Participate in the preparation, forecasting, and ongoing management of the Department's Annual Budget.
  • Assist in driving forward the development and adoption of knowledge systems, engaging with end users to understand knowledge needs and advise how knowledge tools can address these.
  • Assist in encouraging legal teams and business services to share knowledge using all tools available, ensuring appropriate training and support is provided.
  • Promote and implement relevant policies and procedures to support governance and data management strategies in relation to knowledge and learning services.
  • Monitor site analytics and report on key performance indicators, where they exist.
  • Drive forward the development and adoption of the firm's external client knowledge solutions in conjunction with BD and KM teams.
  • Provide the KM Helpdesk service to the firm.
  • Provide a range of current awareness updates to fee-earners, in conjunction with the PSLs.
  • Help to capture, organize, and provide easy access to relevant knowledge for teams.
  • Provide access and training on relevant research resources and provide induction support to new starters.
  • Maintain supplier relationships and act as the first point of contact for all KM procurement requests, maintaining budget spend reports and advising on de-duplication.
  • Develop a good knowledge of practice areas and jurisdictions and build up subject matter expertise.
  • Collaborate with other business services teams to deliver the Firm's strategy in relation to knowledge, people, and client agendas.
  • Support the delivery and capture of 'share your knowledge' sessions across the Firm.
  • Support and cover for the absences of other members of the KM team to support business continuity for internal and external clients.
About You - Essential Requirements
  • Experience in a similar role with an international law firm (onshore or offshore).
  • Good practical understanding of emerging technologies and their use in law firms.
  • Knowledge of new methodologies in law firm knowledge management and continuous improvement.
  • Experience of undertaking research on behalf of legal teams and business development.
  • Effective communication skills and personal presentation.
  • Excellent organizational skills, enabling adherence to tight deadlines with minimum supervision.
  • Ability to travel globally to meet the needs of the role and internal clients.
  • Excellent interpersonal skills and the ability to work both independently and as part of a team.
  • Effective written and verbal communication skills, including the ability to explain KM services clearly.
  • Excellent people management skills, with the ability to lead and motivate a highly productive team in a pressurized environment.
  • Flexible approach to working in order to provide services across a number of time zones.

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