IT Support and Technical Service Expert

22 hours ago


London, Greater London, United Kingdom Devonshire Hayes Recruitment Specialists Ltd. Full time

Job Overview:

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We are Devonshire Hayes Recruitment Specialists Ltd., a leading recruitment agency specialising in IT and technology roles. We are currently seeking a highly skilled Technical Voice Solutions Expert to join our team as a Unified Communications Specialist - MS Teams.

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In this role, you will be responsible for assisting and guiding the sales team to understand customer's technical requirements and recommend solutions to best address client needs. You will also be responsible for putting together clear designs and documentation on key deals, preparing, developing and implementing detailed and accurate statements of work, and managing customers through the onboarding process.

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The successful candidate will have a minimum of 5 years telco experience in designing SIP solutions, understanding technical limitations, and understanding commercial outcomes and dependencies on associated systems such as billing. They will also have sound understanding and experience with ticketing systems, escalation matrixes, project management tools.

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Key Skills:

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  • Solid experience in the delivery of unified comms services, such as SIP and Microsoft Teams, to clients.
  • Proven capabilities within Microsoft Teams environment (Operator Connect and Teams direct routing).
  • Strong knowledge of AudioCodes.
  • Previous experience participating and contributing technical solutions to Sales and Business Development teams to deliver solutions to customers' key result outcomes in either a technical or non-technical manner.
  • Expert knowledge of unified comms services, products, and architecture.
  • Experience in delivering unified comms services in a standalone capacity.
  • Able to operate at multiple organisational levels.
  • Sound communication skills.

The estimated salary for this position is £60,000 - £80,000 per annum, depending on experience and qualifications.



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