Technical Support Expert
2 days ago
Starling Bank is seeking a highly skilled Technical Support Expert to join our Client Success team. In this critical role, you'll be responsible for providing top-notch technical support to our clients and internal teams, ensuring seamless delivery of our SaaS platform.
Role OverviewAs a Technical Support Expert, you'll work closely with our clients and internal teams to troubleshoot and resolve technical issues, improving overall client satisfaction and loyalty.
Key Responsibilities:
- Investigate and resolve technical issues, escalating complex cases to senior engineers when necessary.
- Collaborate with our product team to identify and implement process improvements and knowledge base updates.
- Develop and maintain technical documentation, ensuring accuracy and relevance.
We're looking for an experienced candidate with a strong technical background, preferably in a SaaS environment. Your excellent analytical skills, problem-solving abilities, and communication skills will enable you to excel in this position.
Salary and Benefits:
- A competitive salary range of $65,000 - $95,000 per year, based on your qualifications and experience.
- A comprehensive benefits package, including a company-enhanced pension scheme and life insurance at 4x your salary.
- The opportunity to work with a talented team and contribute to the success of our clients.
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