Technical Support Expert

2 days ago


London, Greater London, United Kingdom Starling Bank Full time

Starling Bank is seeking a highly skilled Technical Support Expert to join our Client Success team. In this critical role, you'll be responsible for providing top-notch technical support to our clients and internal teams, ensuring seamless delivery of our SaaS platform.

Role Overview

As a Technical Support Expert, you'll work closely with our clients and internal teams to troubleshoot and resolve technical issues, improving overall client satisfaction and loyalty.

Key Responsibilities:

  • Investigate and resolve technical issues, escalating complex cases to senior engineers when necessary.
  • Collaborate with our product team to identify and implement process improvements and knowledge base updates.
  • Develop and maintain technical documentation, ensuring accuracy and relevance.

We're looking for an experienced candidate with a strong technical background, preferably in a SaaS environment. Your excellent analytical skills, problem-solving abilities, and communication skills will enable you to excel in this position.

Salary and Benefits:

  • A competitive salary range of $65,000 - $95,000 per year, based on your qualifications and experience.
  • A comprehensive benefits package, including a company-enhanced pension scheme and life insurance at 4x your salary.
  • The opportunity to work with a talented team and contribute to the success of our clients.


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