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Reception Coordinator

2 months ago

StainesuponThames, Surrey, United Kingdom IFS Full time
About the Role

We are seeking a highly organized and customer-focused Reception Administrator to join our team at IFS. As the first point of contact for visitors, you will be responsible for maintaining a welcoming and secure environment.

Key Responsibilities
  • Greet and welcome all visitors, ensuring a positive first impression of our company.
  • Maintain high standards of site security, following procedures and maintaining logbooks.
  • Efficiently notify colleagues of visitor arrivals and ensure smooth communication.
  • Provide exceptional customer service, answering phone calls and responding to queries.
  • Ensure the reception area and meeting rooms remain tidy and well-maintained.
  • Direct visitors to meeting rooms and assist with meeting room bookings.
  • Arrange taxis and couriers as required, ensuring timely and efficient delivery.
  • Accept and process post items, including letters, parcels, and packages.
  • Notify recipients of deliveries and inform IT of incoming items.
  • Coordinate regular couriers for starter kits and leavers' IT equipment.
  • Organize outgoing post and couriers as needed.
  • Assist with setting up suppliers, raising purchase orders, and receipting.
  • Maintain sufficient stock levels of stationery, tea, coffee, and sugar.
  • Arrange catering for customer meetings and staff events.
  • Alert the Facilities Manager to any security threats or environmental issues.
Requirements
  • A team player with strong collaboration skills.
  • Calm under pressure and able to work in a fast-paced environment.
  • Customer-centric and goal-oriented approach.
  • Organized and able to prioritize tasks effectively.
Essential Skills
  • Proficient in Microsoft packages, including Excel, Word, Outlook, PowerPoint, and Teams.
  • Experience in a similar role within the software/IT industry.
  • Experience in client-facing roles within a corporate company.