Planning and Support Coordinator

23 hours ago

Preston, Lancashire, United Kingdom Davies Group Full time

About the Role:

We are seeking a highly organized and communicative Planning and Support Administrator to join our Forensic Engineering team, GBB, in Preston. As a key member of our team, you will be responsible for receiving forensic instructions from customers, organizing workloads, booking appointments, and providing exceptional customer service.

Key Responsibilities:

  • Dealing with inbound and outbound calls to provide professional and empathetic service
  • Data inputting and accepting new jobs onto our database
  • Arranging inspections with customers and ensuring work is performed within Service Level Agreements
  • Dealing with queries from customers, insurance companies, and law firms via email and phone
  • Route planning for field engineers

Requirements:

  • A professional and adaptable communication style, both written and verbal
  • Efficient administrative skills, with strong numeracy, literacy, and IT skills
  • A proactive attitude and enthusiastic approach to work

About GBB and Davies:

GBB is a small team of forensic experts specializing in road traffic investigations and expert witness services. We are part of the Davies Group, a global team of over 6,500 professionals, operating across the UK, Ireland, the US, Canada, and Bermuda. We deliver operations, consulting, and technology solutions across the risk and insurance value chain.

Our Values:

We are a community of outstanding people, welcoming different perspectives, supporting each other's ambitions, and growing together. We succeed because we are multi-talented, in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

Why Davies?

We are a dynamic, innovative, and connected organization, striving for what's next, empowered to discover new paths, and making an impact in our communities. We aim to be an equal opportunities employer, ensuring no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

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