TikTok EMEA Moderation Training Program Manager
4 days ago
TikTok is the leading destination for short-form mobile video, with global headquarters in Los Angeles and Singapore, and offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
E-commerce Governance and Experience TeamWe are a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience for every user of TikTok Shop.
Job DescriptionThis role is part of the EMEA Moderation team, focusing on policy training and staff knowledge management. Key responsibilities include:
- Developing and implementing training programs for staff and business partners.
- Leading country training workflows and delivering timely updates to internal teams and business partners.
- Conducting training sessions based on cross-functions' moderation knowledge necessities.
- Analyzing, evaluating, and overcoming training program risks, and producing program reports for stakeholders.
- Working collaboratively with internal stakeholders to identify training needs, problems, and suggest solutions by developing localized training materials.
- Working with other training program managers to identify risks and opportunities across multiple projects within the department.
- Evaluating moderator performance to gauge where knowledge and skills are lacking.
The ideal candidate will have:
- Bachelor's Degree in education, business administration, or training-related fields.
- Fluency in English and French, both written and spoken.
- Minimum 3 years' working experience in training or education-related fields.
The estimated salary for this position is around $80,000 per year, depending on location and experience.
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