EMEA Moderation Policy Trainer

4 days ago


London, Greater London, United Kingdom TikTok Full time

About Us

TikTok is a global leader in short-form mobile video. Our company is headquartered in Los Angeles and Singapore, with offices worldwide.

We're looking for a skilled Training Program Manager to join our EMEA Moderation team in a French-speaking capacity.

Job Description

This role focuses on policy training and staff knowledge management.

Key Responsibilities
  • Develop and implement training programs to enhance staff knowledge management.
  • Lead country training workflows to ensure high-quality results.
  • Conduct training sessions to address moderation knowledge gaps.
  • Analyze and evaluate training program risks to produce reports for stakeholders.
  • Collaborate with internal stakeholders to identify training needs and develop solutions.
  • Work with other training program managers to identify departmental risks and opportunities.
  • Evaluate moderator performance to identify areas for improvement.

Competitive Salary Range: $90,000 - $120,000 per year

The ideal candidate will possess a Master's degree in education, business administration or policy-related fields, experience in e-commerce or marketplace platforms, and self-motivation with strong stakeholder management skills.



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