Moderation Program Director

3 days ago


London, Greater London, United Kingdom TikTok Full time

About E-commerce Governance and Experience (GNE)

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

We are looking for an experienced Moderation Program Director to lead our global team responsible for maintaining a safe and trustworthy marketplace for users, sellers, and creators.

The successful candidate will be responsible for developing and implementing strategies to ensure high-quality moderation across our platform. This role combines strategic planning, quality assurance, and project management to optimize moderation processes, enhance policy implementation, and improve overall service delivery.

This is a unique opportunity to work closely with cross-functional teams to analyze data, identify trends, and implement action plans that elevate moderation quality and user experience.

Key Responsibilities:

  • Develop and execute strategies to enhance moderation quality and policy effectiveness.
  • Lead efforts to ensure high-quality moderation delivery by working with BPO partners and conducting risk inspections.
  • Analyze complex data sets to identify trends, assess performance, and provide actionable insights.

Requirements:

  • Bachelor's degree in Business Administration, Operations, Project Management, or a related field.
  • Minimum 5+ years of hands-on experience in e-commerce, online safety, quality analysis, or a related field.
  • Strong analytical skills with the ability to interpret complex data sets and trends.
  • Fluent in German language.

Salary: $80,000 - $110,000 per annum



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