EMEA Quality Assurance Manager for Moderation Team

19 hours ago


London, Greater London, United Kingdom TikTok Full time

About the Job

Company OverviewTikTok's Governance and Experience (GNE) team aims to provide a seamless purchase experience. The Service and Moderation Team (SMT) is part of GNE, striving to deliver excellent service experiences. We're looking for a Regional QA Leader to oversee the Moderation QA Team.

Job ResponsibilitiesThe Regional QA Lead will be responsible for managing a team of quality analysts, developing moderation quality strategies, and ensuring consistent service delivery. Key tasks include establishing robust quality assurance processes, monitoring key performance indicators, and collaborating with cross-functional teams. The ideal candidate will have strong leadership skills and the ability to drive process improvements.

RequirementsTo excel in this role, you'll need a Bachelor's Degree in Business Administration or Operations, with at least 5 years' experience in a leadership role within the technology sector. You should be self-motivated, with strong stakeholder management and problem-solving skills. Familiarity with e-commerce compliance requirements and internet governance management is essential. Preferred qualifications include a Master's degree and experience in Quality Assurance for e-commerce platforms.

BenefitsThis role offers a competitive salary range of $120,000 - $180,000 per year, depending on experience.

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