EMEA Quality Assurance Manager for Moderation Team
19 hours ago
About the Job
Company OverviewTikTok's Governance and Experience (GNE) team aims to provide a seamless purchase experience. The Service and Moderation Team (SMT) is part of GNE, striving to deliver excellent service experiences. We're looking for a Regional QA Leader to oversee the Moderation QA Team.Job ResponsibilitiesThe Regional QA Lead will be responsible for managing a team of quality analysts, developing moderation quality strategies, and ensuring consistent service delivery. Key tasks include establishing robust quality assurance processes, monitoring key performance indicators, and collaborating with cross-functional teams. The ideal candidate will have strong leadership skills and the ability to drive process improvements.
RequirementsTo excel in this role, you'll need a Bachelor's Degree in Business Administration or Operations, with at least 5 years' experience in a leadership role within the technology sector. You should be self-motivated, with strong stakeholder management and problem-solving skills. Familiarity with e-commerce compliance requirements and internet governance management is essential. Preferred qualifications include a Master's degree and experience in Quality Assurance for e-commerce platforms.
BenefitsThis role offers a competitive salary range of $120,000 - $180,000 per year, depending on experience.
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