Moderation Quality Assurance Specialist

2 days ago


London, Greater London, United Kingdom TikTok Full time

About the Position

Company BackgroundTikTok Shop's Governance and Experience (GNE) is a global team dedicated to achieving customer satisfaction. The Service and Moderation Team (SMT) is part of GNE, focusing on delivering trustworthy service experiences. We're seeking a Regional QA Lead to manage the Moderation QA Team.

Job DescriptionThe Regional QA Lead will be responsible for leading a team of quality analysts across EMEA, establishing robust quality assurance processes, and ensuring consistent service delivery. Key responsibilities include monitoring key metrics, collaborating with cross-functional teams, and proactively identifying risks and business insights for key stakeholders. The ideal candidate will have strong leadership skills and the ability to drive process improvements.

RequirementsTo succeed in this role, you'll need a Bachelor's Degree in Business Administration or Operations, with at least 5 years' experience in a leadership role within the technology sector. You should be self-motivated, with strong stakeholder management and problem-solving skills. Familiarity with e-commerce compliance requirements and internet governance management is essential. Preferred qualifications include a Master's degree and experience in Quality Assurance for e-commerce platforms.

Compensation PackageThe estimated salary for this role is $120,000 - $180,000 per year.
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