Shop Manager

3 weeks ago


London, Greater London, United Kingdom TikTok Full time
About TikTok

TikTok is the leading short-form mobile video platform with global headquarters in Los Angeles and Singapore. Our offices are located in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop.

The Role

We are seeking a German-speaking SOP Program Manager within the EMEA Moderation team.

This role will focus on developing and implementing Moderation Standard Operating Procedures (SOP) programs for the German-speaking market.

  1. Develop and implement Moderation SOP programs with a focus on the German-speaking Market.
  2. Lead country moderation SOP design and deliver timely updates to internal teams to enable front-line operations and high-quality moderation results.
  3. Manage day-to-day policy development workflows, related guidelines, updates, and serve as a liaison to the governance and policy team and other cross-functional stakeholders.
  4. Analyze and draft existing and new moderation guidelines for sellers, products, and content, focusing on safety issues such as fraud, counterfeit products, and regulated products.
  5. Analyze, evaluate, and overcome program risks and produce program reports for stakeholders.
  6. Collaborate with other program managers to identify risks and opportunities across multiple projects within the department.
  7. Work closely with quality and training teams to identify struggling areas that should be addressed through learning solutions.
Qualifications

To succeed in this role, you will need:

  • Bachelor's Degree in business administration, project management, or policy-related fields.
  • Fluency in English and German, both written and spoken, required for client and partner communication.
  • Minimum 3 years working experience in policy enforcement/project management/program management.
  • Familiarity with e-commerce compliance requirements and internet governance management with a certain level of business sensitivity and risk awareness.

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