Administrative Assistant
3 weeks ago
Courtside Surgery Job Description
Job Summary:
We are seeking an enthusiastic and reliable individual to join our administrative team at Courtside Surgery. As a Medical Records Clerk, you will play a vital role in supporting our patients and clinical staff by performing a range of administrative tasks.
Main Duties:
- Process patient referrals and support clinical staff using referral pathways and processes.
- Process incoming clinical correspondence and ensure it is actioned appropriately.
- Process and issue repeat prescriptions using a computerised clinical system.
- Assist with patient recall processes and data quality initiatives.
- Provide general administrative support to the Practice Team.
Responsibilities:
- Referrals:
- Process patient referrals using a digital dictation system.
- Administer patient referrals and appointments using a computer referral/booking system.
- Processing Correspondence:
- Process all electronic and paper correspondence coming into the surgery.
- Filing correspondence to the clinical system.
- Assist with the scanning and work flowing of clinical documents.
- Prescriptions:
- Process and issue repeat prescriptions using a computerised clinical system.
- Request the re-authorisation of repeat prescriptions where necessary.
- Ensure prescriptions are sent to the correct pharmacy.
- Other:
- Respond to patient queries.
- Provide cover for colleagues during periods of sickness and annual leave.
Requirements:
- Experience of working in an administrative role.
- Good general education including GCSE passes in Maths and English or equivalent.
- Proficient in IT and willingness to learn new systems.
- Ability to prioritise workload.
- Excellent communication skills written and verbal.
Working at Courtside Surgery:
Courtside Surgery is a busy GP practice in Yate caring for around 16,000 patients. Our administrative team deal with a wide range of patient queries and tasks. We are committed to providing high-quality patient care and are looking for someone who shares our values and is passionate about delivering excellent service.
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